Refund policy

Refunds, Returns & Cancellations Policy

At Giftsy Designs, each item is made to order. Please review our policy carefully before purchasing.

Custom & Personalized Items

Because our products are made specifically for each customer, custom and personalized items are final sale and cannot be returned or refunded, except in cases of:

  • Defective items

  • Incorrect items received

  • Damage during shipping

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can make it right.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

  • We do not offer refunds for orders shipped to an incorrect address provided by the customer.

  • If an order is returned to us due to an incorrect address, we can reship it once the customer pays the reshipping fee.

  • If the item is returned and the customer chooses not to reship, a refund may be issued minus original shipping costs and a 30% restocking fee.

  • If the item is lost or destroyed in transit and not returned to us, we may offer a 50% store credit toward a replacement item.

Delivered but Not Received

If tracking shows an order as delivered but you did not receive it, we require:

  • A claim ID from your local post office or carrier

Once verified, we will assist with a replacement where applicable.

Returns (Non-Custom Items Only)

Non-custom items may be returned within 30 days of delivery if:

  • The item is unworn, unused, and in original packaging

  • The return is approved by our customer service team

  • The item is sent using our provided return label

A 30% restocking fee applies to approved returns. Refunds are processed to the original payment method within 3–5 business days after the return is received.

Do not send returns to the original shipping address.

Order Cancellations

Because our items are made to order:

  • Orders may only be canceled or modified within 12 hours of purchase

  • Apparel, mugs, ornaments, and custom items cannot be canceled or modified once production begins

Clearance Items

Clearance items are final sale and are not eligible for returns or refunds.

International Orders

International customers are responsible for any customs duties, taxes, or import fees required by their country.

How to Request a Refund or Replacement

Please contact us at info@giftsydesigns.com with:

  • Full name

  • Order number

  • Reason for request

  • Photos (if item is damaged or incorrect)

Our support team responds within 24–48 hours.

Customer Support

📧 Email: info@giftsydesigns.com
📞 Call/Text: 904-469-0664
🕘 Hours: 9:00 AM – 5:00 PM EST